Recent Posts

7 Tips to Avoid Mold Growth

8/10/2020 (Permalink)

Defense Against Mold Growth

Firstly, prompt mitigation is crucial in avoiding any future mold growth. Mold growth can be visible as quickly as 24 to 48 hours after a water damage.

7 Tips to Avoid Mold Growth

  1. Maintain the humidity level between 30-50%.
  2. Provide proper drainage away from the foundation of the building.
  3. Regularly inspect plumbing and appliances for leaks.
  4. Keep gutters and drains clean and free of debris.
  5. Inspect the roof, windows, and other areas where water might enter the building and perform maintenance, as needed.
  6. Respond to all water intrusions immediately.
  7. Contact SERVPRO of Arnold/North Jefferson County professionals for assistance after a water damage or if you discover mold.

If you find or suspect mold growth in your home or office, contact us to day at 636-296-6813 and schedule a FREE estimate.

No Disaster is a Small Disaster

7/30/2020 (Permalink)

Commercial Large carpeted hall with standing water. SERVPRO House logo "Like it never even happened." SERVPRO of Arnold/North Jefferson County is available 24 hours a day--nights, weekends, and holidays included.

There's no such thing as a small disaster when it happens to you and your home or business. Small leaks can eventually become big claims later. Time is of the essence.

We are available 24 hours a day all year long--holidays included--for emergency mitigation work. But what is emergency mitigation? That means under normal circumstances, a SERVPRO of Arnold/North Jefferson County professional can be at your property within four hours of the initial loss call to begin drying your home or facility and restoring your contents.

The Drying Process

Each one of our employees, from office to marketing to production, is professionally trained and IICRC certified. Our team manages the drying process by using state-of-the-art equipment and the latest technology. As a result, the structure will be quickly and thoroughly dried which will aid in preventing any secondary water damages. SERVPRO of Arnold/North Jefferson County professional technicians will remove moisture and any contaminants by disinfecting and deodorizing to safely clean and dry your home or commercial building and all the contents.

SERVPRO is the #1 choice in cleanup and restoration and stands on over 50 years of national experience and expertise in the industry. Locally, SERVPRO of Arnold/North Jefferson County has over a decade of combined experience. As the economy reopens, it's especially important to ensure your business is taken care of, and allow us to serve you.

A Message from Our CMO, Mike Stahl

7/13/2020 (Permalink)

Did you know that 89% of consumers said they are hesitant about returning to brick-and-mortar establishments according to a recent survey? And of those, 40% say that cleanliness is a major factor for concern?

We all know they aren't talking about dirt. They are talking the invisible germs and pathogens that we can't see. They are talking about coronavirus, and patrons and employees want to feel safe and secure when America does reopen for business.

The COVID-19 pandemic has changed what it means to be clean. I am thrilled that we are part of the solution to get the country back, whether that is back to work, back to business, back to school, or back to community.

I am excited to tell everyone about a new program we are rolling out to take our COVID-related proactive cleaning work to a whole new level, or a "higher standard of clean."

The Certified: SERVPRO Cleaned program is a cleaning and disinfecting program that will lend our industry-leading cleanup and remediation expertise to businesses and other community spaces as they reopen their doors. This program will give patrons and employees across the country peace of mind that the space has been protected by SERVPRO, the authority on what it means to be clean.

Mike Stahl, CMO

Michael Z. Stahl is the Chief Marketing Officer of SERVPRO with responsibilities for Marketing Services, National Accounts, Franchise Expansion, and our Customer Care Center. Mike previously held Chief Marketing Officer roles at United Healthcare's $3B Individual Business and HealthMarkets, a Blackstone-owned company.

Certified: SERVPRO Cleaned

Ask about our Certified: SERVPRO Cleaned Program. A higher standard of clean. Call 636-296-6813 today.

Certified: SERVPRO Cleaned 3Cs: Certify

7/9/2020 (Permalink)

A Commitment to Clean for Your Employees and Consumers

We’re going to extend our credibility as a premier biohazard cleaning company in the country to your business – to give assurance to your employees and customers that only SERVPRO can deliver. Once your business location has been Certified: SERVPRO Cleaned, you will gain access to our propriety signage, digital emblems, and other collateral that communicates you’ve selected a higher standard of clean available to help protect your employees and customers. This is the third C of the Certified: SERVPRO Cleaned program: Certify. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned but that your location is being cleaned regularly at this standard.

Certified: SERVPRO Cleaned 3Cs: Clean

7/8/2020 (Permalink)

Proactive and COVID-19 Emergency Response Cleaning Program

Based on the specific needs of your business, your location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product. This is the second C of the Certified: SERVPRO Cleaned program. 

People

SERVPRO of Arnold/North Jefferson County Professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the Centers for Disease Control and Prevention. We have years of experience with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform.

Process

SERVPRO of Arnold/North Jefferson County Professionals are trained to perform proactive or emergency responsive cleanups that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

Product

Certified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including our proprietary cleaning agent, SERVPROXIDE - a hospital grade disinfectant that carries the Environmental Protection Agency’s lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the Environmental Protection Agency’s registered emerging pathogens claims and meet the standard set by the Center for Disease Control and Prevention for hospital-grade disinfectant.

By using SERVPRO of Arnold/North Jefferson County and the Certified: SERVPRO Cleaned program, you can feel confident about the disinfecting process.

Certified: SERVPRO Cleaned 3Cs: Consult

7/7/2020 (Permalink)

A Tailored Cleaning Program to Meet Your Needs

Not all business are the same, which is why we will assign you with a. Cleaning Protocol Consultant who understands your business and will create a custom cleaning program to meet your specific needs. This consultation is the first C of the Certified: SERVPRO Cleaned program. SERVPRO has worked in a wide variety of industries with businesses ranging from start-ups to global, multinational organizations. That’s why we know to start such a critical cleaning process with a consultation.

Your specific program will be developed based on a range of factors including business type, size of space, amount of high frequency touch points, foot traffic and congestion points. As a result, you’ll know that Certified: SERVPRO Cleaned is not just an industry leading standard in clean, you’ll know that the clean you receive is customized to your need.

Support Local

As a member of many local organizations, including the Arnold Chamber of Commerce and others in Jefferson County, we are a local business, too. We want to help fellow businesses get back to business and thrive during this time. Call SERVPRO of Arnold/North Jefferson County at 636-296-6813 to learn more.

Why is it Important for Owners to Attend Convention?

7/7/2020 (Permalink)

Macbook computer screen showing live stream of Executive presenting with PowerPoint Despite the circumstances of COVID-19, we are committed to learning and growing to better serve our customers.

SERVPRO Convention 2020

This year the 51st Annual SERVPRO Convention was supposed to take place Boston. Like so many other events in 2020, it was not able to happen in-person. However, we are still meeting virtually, live, with it being recorded at our Headquarters in Gallatin, TN. 

SERVPRO Headquarters is committed to providing us with vision ideas, brand updates, and critical training to improve how we run our local franchises and better serve our customers. The Boston 2020 Convention is “virtually” "Like it never even happened."®

Why is it Important?

When we attend conventions, it’s not only the presentations that provide knowledge and value. The ability to network with fellow SERVPRO franchise owners and employees provides tremendous value in learning and growing as a team and as a company. We build relationships with people all across the country. It also allows us the opportunity to network and build relationships with vendors that can supply and provide us with new equipment, products, and services. All of these greatly affect the quality of our business, and therefore greatly affect how we serve you, the customer. 

The Goal

Our goal every year in attending convention is to learn how we can better our business and create happier customers. We are in this business to serve you, and we want to make sure we exceed your expectations. With new ideas, relationships, and mentors, our industry knowledge increases. Our Mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. Our Vision is to be the premier restoration company. Our Purpose is to create happy customers. That is our M-V-P focus. 

One Team, One Focus

This year’s convention theme is One Team, One Focus. As a SERVPRO brand, we function as One Team. Meaning our goals are aligned for the better of the brand and not just individual franchises. Our One Focus is about serving our customers with the highest quality.

SERVPRO of Arnold/North Jefferson County is committed to serving the community and our customers with excellence and integrity. You can feel confident when you call us, knowing that we are constantly bettering ourselves so that we can serve you.

Get Your Jefferson County Business Certified: SERVPRO Cleaned

6/29/2020 (Permalink)

Certified: SERVPRO Cleaned window cling badge being applied to a glass door by a female SERVPRO technician When our logo is on your door , your commitment to clean is clear. Call SERVPRO of Arnold/North Jefferson County today to learn more.

Being open for business is just the beginning of our new journey forward. Employees may be hesitant to return to work and customers may wonder whether the businesses they patronize are safe. The COIVD-19 pandemic has changed what it means to be clean. Are you ready to communicate to your customers and employees that you’ve chosen a higher standard of clean for all Americans? Are you ready to be Certified: SERVPRO Cleaned?

CSC

Certified: SERVPRO Cleaned (or CSC) is a defensive cleaning program that SERVPRO offers to commercial locations to address the current COVID-19 global pandemic. This is a level of clean that goes far beyond janitorial or carpet cleaning. This is a proactive viral pathogen cleaning. When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard — you are Certified: SERVPRO Cleaned.

As the #1 choice in cleanup and restoration, we stand on over 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will hel;p ensure you and your business are set up to inspire consumer confidence as the economy begins to reopen.

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. Expertise born out of cleaning up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America’s #1 cleanup and restoration brand. The program is grounded with our unique 3C’s: Consult, Clean, and Certify.

Stay tuned for more blogs explaining the 3Cs. Until then, give us a call at 636-296-6813 for a local professional and schedule your Certified: SERVPRO Clean assessment today.

Meet the Owners

6/25/2020 (Permalink)

husband and wife team, wife holding young infant, husband holding older toddler Mac and Brittany have two boys. Jonathan is the oldest; Benjamin is the youngest.

The Davenports

Mac and Brittany Davenport are second generation owners of SERVPRO® of Cape Girardeau & Scott Counties and are excited to expand into SERVPRO® of Arnold/North Jefferson County with the same quality of service provided for over 25 years in Cape Girardeau. 

Their Story

Co-Owner Brittany Davenport was born into the SERVPRO® system. Her parents have been in the business for 40 years. Richard Hastings, her father, began his SERVPR0® adventure in Delaware in 1980. It then led him to Fenton, and finally Cape Girardeau, MO, where he and his wife Sandy have owned and operated the SERVPRO® of Cape Girardeau & Scott Counties franchise since 1992. Brittany grew up bleeding green. She left home in 2010 to go to college up in St. Louis. There, she met her now-husband, Mac Davenport. After not quite a year of marriage, the orange house called her home. She and Mac moved to the Cape area and began working for the Cape Girardeau franchise in July of 2016. Having previously worked for another SERVPRO® franchise in the St. Louis area, Mac started his SERVPRO® career as a Production Technician and worked his way up to Crew Chief, Business Consultant, Operations Manager, and now Co-Owner of SERVPRO® of Cape Girardeau & Scott Counties. Brittany started as a Marketing Support Coordinator, then Marketing Manager, and now Co-Owner of that same franchise. As opportunity presented itself, Mac and Brittany wanted to expand their business by purchasing a second license, SERVPRO® of Arnold/North Jefferson County. Knowing previous owners Jeff and Kathy King and Julie Schwarz well, it made for an easy transition in purchasing a second license in March of 2020.

Be Proactive, Not Reactive

6/15/2020 (Permalink)

SERVPRO Production Technician utilizing wand to remove water from large  concrete warehouse An ERP can save you time AND money. Don't let business get interrupted more than necessary. Contact us today.

For a business owner and homeowner, a worst-case disaster scenario involving fire or water damage can seem unthinkable until it suddenly becomes a reality. In the aftermath of a disaster, a quick response time by a disaster recovery company such as SERVPRO® can help minimize property damage.

Owners need to have a quick and convenient emergency disaster plan that connects them with vendors, necessary contacts, and pertinent information when disaster strikes. The SERVPRO Emergency Ready Plan (ERP) is a respected industry tool during a disaster event. An ERP is so valuable, that in the midst of the confusion and panic that often surround a disaster, an owner or manager can be provided a sense of calm and clarity in reaching out for expert help.

When building an emergency plan, there are four keys to remember.

1. Identify your facility’s greatest threats in order to assess the overall severity of the event.

During this discovery mode, what are your greatest threats (i.e. fires, tornadoes, floods, etc.)? Look at your locations. Do you have any that would be in a “tornado alley,” at risk for hurricane damage, or subject to deep freezing temperatures? Try to think outside the box, without becoming a doomsday prepper!

2. Document all vital information and establish clear communication activities.

An ERP needs to contain critical property information that can help speed up response time after a disaster occurs. Consider including any documented prior loss history, identify and label utility shut off locations, and prioritize your key contacts. Prior loss history can provide first responders and restoration vendors with historical information on your facility’s condition. Proper utility identification will allow for quicker response times for emergency shut off, requests and key contact information is vital to starting the recovery process, allowing you to quickly contact key personnel and answer priority questions.

3. Practice! Practice! Practice! There is no “textbook” event, so expect the unexpected.

You should conduct practice sessions to make sure everyone is clear on the process. Always have clear evacuation routes in your ERP, and set a distribution chain for your disaster recovery plan amongst key contacts and various locations.

4. Keep it updated, and have all necessary information communicated with your insurance company and emergency restoration vendors.

The best way for the recovery to begin is remaining proactive by always keeping your ERP updated. Your SERVPRO of Arnold/North Jeffersonon County representative can help keep your ERP up-to-date. People will come and go, updates will be made to the facility, and utilities can change. This should be a dynamic document that changes as your business does. If you don’t keep it updated, you’ll be several steps behind when disaster strikes.